Custom AI agents
Interpret a request, use approved tools, and prepare or complete a defined action.
Custom AI + software
Custom AI systems with a point of view.
We design software around the work, decisions, and controls that make a business distinct. That may mean an AI agent using approved tools, an operational platform replacing disconnected steps, or a private system that turns complex information into a clear next action.
Systems
Seven ways to make complex work clear.
System forms
01The form follows the job.
These capabilities often share one system. The useful combination depends on the work, the information it needs, and the actions people are prepared to trust.
Agentic workflows
Coordinate model judgment and software steps across a bounded sequence of work.
Workflow automation
Move information, approvals, and follow-up through one visible process.
Operational platforms
Give staff one system for the records, decisions, and actions that drive daily work.
Customer and staff portals
Create a clear place for each audience to provide information, see status, and take the next action.
Private knowledge assistants
Answer questions from approved information with citations and permission-aware access.
Voice AI agents
Handle defined call tasks and transfer when a person should take over.
Document processing systems
Extract, review, and route information from forms, agreements, reports, and other business documents.
Booking and payment systems
Keep availability, qualification, proposals, agreements, and payment status connected.
Reporting and decision support
Combine source data into structured reports and clear choices for staff.
API and MCP integrations
Connect AI and software to approved tools without widening access beyond the job.
When custom fits
02The existing process has become the constraint.
A custom system is worth considering when important work crosses too many disconnected tools or when ordinary automation cannot account for the judgment, permissions, and exceptions involved.
- Work moves between inboxes, spreadsheets, forms, and separate applications.
- Repetitive review still requires judgment.
- Staff search the same documents for the same answers.
- Customer inquiries require qualification and follow-up.
- Reports are assembled manually from several data sources.
- Booking, proposal, payment, and planning processes do not share information.
Control
AI behavior belongs inside an operating system.
Approved tools and actions
Define what the system may read, prepare, change, or request.
Human review
Keep people in the decisions that carry financial, customer, or operational weight.
Permission-aware access
Apply role and record boundaries before information reaches a model or user.
Source citations
Show the information behind answers that need to be checked.
Structured outputs
Return predictable records that applications and staff can use reliably.
Audit trails
Record requests, actions, approvals, outcomes, and failures.
AI evaluations
Test representative cases for quality, tool choice, instruction following, and refusal.
Guardrails
Restrict unsupported content and actions before they reach a consequential step.
Error handling
Define clear recovery when a source, model, or connected tool is unavailable.
Staff override
Let an authorized person stop, correct, retry, or complete the work.
Cost and latency monitoring
Make operating tradeoffs visible as the system is refined.
Method
Discover. Design. Build. Refine.
- 01
Discover
Map the work, decisions, source information, constraints, and exceptions before choosing the technical shape.
- 02
Design
Define the product experience, system boundaries, data model, approvals, and evidence the system must preserve.
- 03
Build
Deliver the smallest useful system, connect approved tools, and test the difficult paths alongside normal use.
- 04
Refine
Review real operation, evaluate AI behavior, improve weak steps, and keep staff controls current.
Selected work / Live system
Special Sips
Special Sips runs private events. We built the connected system behind it: one record that carries every booking from first inquiry through proposal, payment, planning, and the staff who deliver the day.
- Guided customer intake
- Event qualification
- Proposal and agreement workflow
- Retainer payment
- Client planning
- Staff operations
Special SipsPrivate events, connected.
System map- InquiryCapture the brief01
- QualificationEstablish the fit02
- ProposalAgree on the scope03
- RetainerConfirm the booking04
- PlanningBring the details together05
- DeliveryEquip the event team06
One event record. Every handoff connected.
The first engagement
A scoped first step, not an open-ended commitment.
Custom work should be quoted once it is understood, not before. So the first engagement is a bounded discovery and first-release design at a fixed price. You commit to a small, defined piece of work before deciding anything about a build.
Workflow discovery and first-release design
$500Fixed price
Credited in full toward the build if you decide to proceed.
What you receive
- A current-state mapHow the work actually moves today, including the steps people do not write down.
- The bottleneck, namedWhere time and money are going, with the evidence that identified it.
- A baseline measureThe number any later change gets judged against, recorded before anything is built.
- An integration inventoryThe systems, data, and permissions the work touches, and what each one allows.
- Review boundariesWhat a system may decide on its own, and what waits for a person to approve.
- A scoped proposalA first release defined tightly enough to quote, with the tradeoffs made explicit.
Build engagements are quoted from the discovery. Scope, integrations, and review requirements vary too much between businesses for a list price to be honest, and a number invented before the work is understood helps nobody. Continuing refinement and support is available as a monthly retainer.
If discovery shows that an existing product solves your problem, or that the work does not justify a custom build, we will say so and you will keep the map either way.